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Deliveries

Delivery Schedule

Production 

Production takes place weekdays Monday - Friday. 

We are not open on Bank holidays and the 3 days between Christmas and New Year. 

 

Despatch Times 

  • Group Calendars will be despatched within 5 working days of completion if ordered before 5pm. 

  • Yearbooks will be despatched 6 working days from completion January – September / 10 working days October - December 

 
Delivery Methods 

  • For bulk delivery we use Courier Next Day Delivery (24 hour - 48hrs to Scottish Highlands and Islands). 

  • This is tracked and can be delivered anytime from 9.00 to 5.30. A signature will be required. 

 

Charges 

We will organise one FREE delivery to the school or organisation. 

 

Terms 

  • We will endeavour to meet all stated timescales but have limited control of any delivery or failure to deliver from our third party delivery providers. 

  • We will do everything we can to keep you updated during periods of inclement weather in winter months. 

  • All timescale estimates are based on the time and date of receipt of a viable order. 

  • We do not deliver outside the UK and N Ireland or BFPO areas. 

  • We do not make deliveries to individual parents – this is in line with our Data Protection Policy. 

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Returns & Refunds

In line with the distant selling regulations the consumer has the right to return goods they no longer wish to purchase as long as these products are not: 

  • Made to Order 

  • Customised Items 

  • Personalised Items 

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Refund Rights for Personalised and Customised Products - Important Info: 

 

Refunds cannot be given on personalised or customised products that are at fault due to your own actions including: 

  • Incorrect spelling or punctuation that has been entered by the customer. 

  • Low resolution photos that have been uploaded by the customer. 

  • Dark photo or bad quality images - where the image uploaded was of poor quality originally. 

  • Inappropriate wording entered by the customer 

  • Omission of pages as a result of oversite by the customer 

 
Faulty 

If you are seeking replacement or refund due to a production error on our part, please ensure you have contacted us immediately on receipt of your good. Do not distribute to pupils - this will give you a stronger claim and allow us to rectify the situation quickly as it will be clear we are at fault. 

 

Damaged Product 

Cauliflower Group inspect their products before despatch with a view to despatching products that are undamaged and fit for purpose. However things can go wrong in transit so please contact us to let us know what has happened as soon as your product has been delivered - Do not distribute to pupils - this will give you a stronger claim and allow us to rectify the situation quickly as we will be able to assess the damage happened during transit.  

Once we have received the information we need we will assess the situation and be able to advise you as to whether you are eligible for a replacement/refund. Please get in touch within 24 hours of delivery. 

 

How to Make a Claim 

  • If your product is delivered damaged or faulty, please contact one of our customer service team on 0800 0432273 or email us on office@cauliflowergroup.co.uk 

  • Please have your order number to hand plus the email address that your order confirmation was sent to and details of the problem.  

  • We may ask for a photo of the item (this can be taken on a phone) - this will help speed up the process or alternatively we will send you a return Free Post Label. 

  • If you are entitled to a refund due to damage we reserve the right to ask you to return the item before a refund is issued. A free post bag or label will be provided. 

  • If you are entitled to a refund but you would like your items replaced the original items may need to be returned prior to us issuing replacement items. A free post bag or label will be provided. 

  • All replacements will be sent to the organiser. 

  • All claims must be received within 30 days of delivery and before distribution onwards to pupils. 

 

Time scale 

  • We will aim to reply to emails within 1 to 2 working days. If you have left a weekday voice message then we will aim to return your call to you with 24 hours on working hours only. 

  • Once we have all the information required to assess the refund claim if we agree a valid claim has been made we will refund/ replace your item within 2 working days. 

 

Product Complaints 

We are constantly reviewing that all product images and descriptions are up to date on our website. If you feel you have received an item and it does not fit the description of the item you ordered please contact us as soon as you can after delivery. 

Complaints must be received within 30 days. 

 

Get in Touch 

Please contact one of our customer service team on 0800 0432273 or email us on office@cauliflowergroup.co.uk 

Please have your order number to hand plus the email address that your order confirmation was sent to and details of the problem. (A photo would be useful - this can be taken on your phone) 

If you are entitled to a refund we reserve the right to ask you to return the item before a refund is issued.  A free post bag or label will be provided. 

If you are entitled to refund but you would like your item replaced the original item may need to be returned prior to us issuing a replacement item. A free post bag or label will be provided. 

We do not issue both a refund and a replacement on an individual order. 

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Return Costs 

Refunds will not be made on your return costs. 

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