books - frequently asked questions
All school web service providers (usually your local authority) run an automated scanning program to block access to sites to child users. The software used is different from one authority to another and picks up on different attributes of a site and blocks them accordingly. When we recently revamped our website we used some animation to promote our products and some of our regular customer found our site suddenly BLOCKED AS ADVERTISING. Our site is specifically designed for young users, is password protected and does not run promotional advertising for third parties therefore it was easy for our customers to have our site quickly unblocked.
There is a process in place for a teacher to unblock a site if you wish to use it. The teacher at your school responsible for ICT should be able to get this done fairly quickly with a request being made to the department that manages your ICT (usually your Local Authority provider) you will need to quote our website address.
For the passport sized photo slots - Low resolution photographs can be used for the passport sized photographs and these will upload quickly and will print well. Higher resolution photos are also fine but will just take longer to upload. For the A6 photo slots - Higher resolution would be needed (HQ setting on the camera) These are usually around 1-1.5 Mb or more in memory. Low quality mode photographs will print with a grainy appearance in these larger photo slots.
School Group and Portrait photography will be subject to copyright by your school photographer.
Your school may have a deal which allows use of the photographs - check with your school office.
If there is no deal then it is general practise for photographers to allow use of the photographs for a set fee.
Please note that TEMPEST do not offer such an option to you - they have a policy to pass all fees for Copyright to the printers and will not negotiate with you on this matter.
No with the exception of the Photobook Micro which has an minimum order of 10 books.
Free P&P for orders over 5 books (5 books and under £3.50 P&P).
We provide an invoice but books are currently 0% VAT rated so our book invoices do not include a reclaimable VAT amount.
On the new creator – log into your account, select book and select duplicate and then you can edit book and reorder.
The price does not depend on a minimum run and delivery is included we would ordinarily expect orders between 10 - 120 if you feel you a particularly large order please give us a call and we can consider a deal!
If you are the same person who organised last year's book you can log back in and create another book for this year! If you are a new organiser we cannot allow you to log in as a previous user as they have used their personal details to create an account - if you wish to log into another person's account you would need to organise this and get permission from them!
Yes go to the Sample Request Form in the More Info menu and choose the book from the list and fill in the details and we'll send out your sample.
Our new system allows you complete customisation of the page layouts or you can build your own page using the background design.
If you are able to provide us with a print ready PDF which we could check over to see that it is in fact ready to print then, we could give you a quote for printing and binding.
We will be expanding our colours and we may be able to add yours for future use.
Most of our books are Perfect bound option with a laminated cover and you can upgrade to a Hardback in the system.
Cookbooks have another option and this must be chosen when you pick your design; Spiral Bound Cookbooks are a self-standing pull out stand up option.
200 pages (leaf total 100) or the binding will be at risk. There is a maximum amount of pages set in the system and you won’t be able to add any more to your project once reached.
Here is an upgrade option within our system, click on this and it will adjust the cost and the design to the hardback cover. It is best to do this at the end of imputing information.
Single pages
36 sided (leaf total 18)
Yes please see our resources sections which has advertising to print for all out projects.